Shipping Policy

Effective Date: July 7, 2026

Thank you for shopping with Cou. We are committed to getting your order to you as quickly and carefully as possible.

Processing Time

Orders are typically processed within 2–5 business days (Monday–Friday, excluding holidays). During new product launches, sales, or holiday periods, processing times may be longer. Please allow up to 15 days for your order to be processed before shipping.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and selected shipping method.

We may offer complimentary shipping on qualifying orders during promotional periods. Any applicable free shipping offers will be clearly stated on our website.

Delivery Times

Estimated delivery times begin once your order has been shipped and may vary depending on your location and the carrier.

Estimated transit times:

• Canada: 2–7 business days
• United States: 4–10 business days
• International: 7–21 business days

Delivery estimates are not guaranteed and may be affected by weather, customs processing, carrier delays, or other circumstances beyond our control.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country. These fees are not included in your purchase price or shipping cost.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking information so you can follow your package's progress.

Lost or Delayed Shipments

If your package appears to be delayed or lost, please contact us at [hannah@shopcou.com]. We will work with the shipping carrier to help locate your order; however, Cou is not responsible for delays caused by the carrier, customs, weather, or other factors outside of our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. Cou is not responsible for orders shipped to an incorrect address provided by the customer. Additional shipping charges may apply if a package is returned and requires reshipment.

Questions

If you have any questions regarding shipping or your order, please contact us at [hannah@shopcou.com].